Monarch Airlines - 02.10.2017

Following the appointment of Administrators at Monarch Airlines, we detail the procedures for claims arising for refund of travel insurance premiums paid to us as under:

Certain holiday bookings made with Monarch Airlines were protected by the licence issued by the Civil Aviation Authority (CAA) under ATOL provisions, others were not. In order to check your status, please visit https://monarch.caa.co.uk/customers/

Travel Insurance Refund Claims

For policyholders who may still be overseas awaiting their return flights home, your policy will automatically be extended until you return, at no extra charge.

For Policyholders who have yet to travel, if your flights are booked through a different tour operator and you are able to book alternative holidays / flights, we would be pleased to reissue policies to reflect the new bookings, as long as the insured details remains unchanged.

To claim on the Scheduled Airline Failure section of the policy, please download a Cancellation claim form via the web address shown under the Claims Conditions section of the policy booklet, and kindly attach a covering letter explaining the circumstances of your claim. Alternatively, please call via the telephone number shown in your policy booklet.

For all other enquiries, please email us at info@citybond.co.uk.

Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up
Please click here to read the Special Terms

Special Terms

In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.


Arthritis (Arthromyalgia, Joint Pains, Juvenile Arthritis, Osteoarthritis, Psoriatic Arthritis, Reiter's Syndrome, Rheumatism, Rheumatoid Arthritis, Still's Disease, Synovial Inflammation):
 • There must have been NO hospital admissions within the last 12 months.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

Osteoporosis (Osteopaenia, Fragile Bones, Thinning Bones):
 • There must have been NO vertebral (backbone) fractures

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