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We subscribe to the belief that training and development contributes to a highly motivated and professional workforce and one that will provide our customers with both excellent product knowledge and a fast and friendly service.

Our training is delivered as part of our in-house training program, the Citybond Academy, which has been accredited by the Institute of Travel & Tourism (ITT)


The programme develops staff enabling them to carry out their work effectively and is dedicated to delivering customer-focused training to all employees in the company to ensure that an outstanding quality of service is provided to our customers.


In our endless pursuit of excellence, we also encourage all employees to take part in career development courses, with a large percentage of our staff studying for NVQs in Financial Services, approved by The Financial Services Skills Council and Chartered Insurance Institute (CII).

Areas covered include:

  • Extensive induction programme including both on-the-job and classroom based learning.
  • In-house training programme which provides staff with the opportunity to develop existing knowledge and gain new skills.
  • Ongoing learning and development opportunities including, where these can be seen to provide a clear business benefit and improve individual performance, financial assistance towards the achievement of professional qualifications.
  • Annual performance appraisal to review past performance and identify training needs and objectives for the forthcoming year.


Investor in People

Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up
Please click here to read the Special Terms

Special Terms

In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.

Arthritis (Arthromyalgia, Joint Pains, Juvenile Arthritis, Osteoarthritis, Psoriatic Arthritis, Reiter's Syndrome, Rheumatism, Rheumatoid Arthritis, Still's Disease, Synovial Inflammation):
 • There must have been NO hospital admissions within the last 12 months.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

Osteoporosis (Osteopaenia, Fragile Bones, Thinning Bones):
 • There must have been NO vertebral (backbone) fractures

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