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0333 207 0506
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Geographical areas and areas of travel


  1. Do you cover trips within the UK?

    We can cover trips within the United Kingdom Area if you live in England, Scotland, Wales, Northern Ireland and the Isle of Man.

    Annual multi trip policies only cover trips in the UK where you have pre-booked at least two nights’ accommodation in a hotel, motel, holiday camp, bed and breakfast, holiday cottage or similar accommodation rented for a fee.

    If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Europe.


  2. What countries does a Citybond Suretravel policy cover?

    United Kingdom: including Great Britain, Northern Ireland and the Isle of Man.

    Europe: Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), Georgia, Germany, Gibraltar, Greece (including Greek Islands), Hungary, Iceland, Ireland, Italy (including Aeolian Islands, Sardinia & Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway (including Jan Mayen, Svalbard Islands), Poland, Portugal (including Azores & Madeira), Romania, Russia (European), San Marino, Serbia (including Kosovo), Slovakia, Slovenia, Spain (including Balearic and Canary Islands), Sweden, Switzerland, Turkey, Ukraine,United Kingdom and Vatican City. Please note : This excludes Egypt, Morocco and Tunisia.

    Australia & New Zealand: Australia, including territory of Cocos (Keeling islands), the territory of Christmas Island, Norfolk Island and Lord How Island, Tasmania, and New Zealand, including the Cook Islands, Niue and Tokelau.

    Worldwide excluding USA, Canada & the Caribbean: Worldwide, excluding United States of America, Canada and all islands in the Caribbean Sea and the Bahamas. Please note : This includes Egypt, Morocco and Tunisia.

    Worldwide including USA, Canada & the Caribbean: All countries worldwide.

    Please note: We can not cover any trips to destinations which the Foreign and Commonwealth Office (FCO) advise against travel to. You can check the Foreign and Commonwealth Office (FCO) travel advice online at www.fco.gov.uk.


  3. I have an Annual multi trip policy covering Europe, but I am now travelling outside of Europe. Can I upgrade my policy?

    If you want to upgrade your policy to Worldwide, Please call our customer service team on 0333 207 0506.

    * Please note if you are travelling to Egypt, Morocco or Tunisia these are covered under our Worldwide policies.


  4. Can a Citybond Suretravel policy cover trips to Cuba?

    Yes, a Citybond Suretravel policy can cover trips to Cuba as long as the policy covers Worldwide including USA, Canada & the Caribbean. You will not need to purchase additional cover upon arrival.


  5. Can I travel to more than one country during my trip?

    We can cover you to travel to multiple destinations as part of one trip. You need to ensure that the policy covers you for all of the countries that you plan to visit.

    Your trip starts from your home country and ends on the date that you return to your home country (or your final destination if it is a one-way trip*).

    * One-way trip cover will end 12 hours after the time you first leave the immigration control in your final destination country.

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Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up
Please click here to read the Special Terms

Special Terms

In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.


• Arthritis (Arthromyalgia, Joint Pains, Juvenile Arthritis, Osteoarthritis, Psoriatic Arthritis, Reiter's Syndrome, Rheumatism, Rheumatoid Arthritis, Still's Disease, Synovial Inflammation):
 • There must have been NO hospital admissions within the last 12 months.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

• Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

•Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

• Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

• Osteoporosis (Osteopaenia, Fragile Bones, Thinning Bones):
 • There must have been NO vertebral (backbone) fractures

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Citybond Suretravel is a trading name of Travel Insurance Facilities Plc which is authorised and regulated by the Financial Conduct Authority, FRN 306537.
Company registered in England and Wales No. 03220410, Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. All rights reserved.