Citybond Suretravel

We are experienced travel insurance specialists, providing our agents with innovative sales solutions both online and in-house.

From product design to policy issue, medical screening to sales training, we can deliver what you’re looking for in a partner, whether you are an insurance broker, travel agent, tour operator or affinity partner.

Become a partner

To become an agent or to set up an online access

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To speak to a member of our friendly sales team, please contact us

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Country of Residence

This insurance is available to current United Kingdom, Channel Islands, European Union and BFPO residents who have been living in their country of residence for at least 6 months prior to the date of purchase, and registered with a doctor there.

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Group Bookings

Travelling in a party of more than 8?

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Helpful Information

Our Insurance Schemes

Trip Travel

One-off cover for any occasion, whether it's pleasure, business or even an adrenaline-packed ski trip.

Travelling more than once this year?
If so, you could save time and money with an annual multi trip policy.

Are you backpacking around the world or studying abroad? You need a policy that is with you every step of the way.

You may need more time to really soak up the culture and landscapes. Stay safe with our Long Stay cover.

Supreme level of cover (includes NIL excess)
No age limit on Trip Travel
Cover up to age 85 on Year Round policies
Winter sports up to age 70
FREE business travel
FREE cover for over 300 medical conditions
FREE cover for over 100 sports and activities

3 cover levels - Supreme, Premier or Economy
Schedule Airline Failure cover included
Seamless online policy issue and medical screening
We do not store card details
Independent travel for all persons throughout the year
Automatic cover for up to 50 days per trip on Year Round policies (35 days as standard if aged 66 or over)

Testimonials

We have just renewed our travel insurance scheme exclusively with Citybond for the 5th year running, our members enjoy the bespoke product that they offer and they give us a complete fulfilment service both on and off line. Recently they came out top in our mystery shopping with their leading competitors. We are delighted to recommend them.

Candis
We have been working with Citybond for over 15 years and in that time both our company and our clients have always received a very high level of service and professionalism from an experienced Insurer.

David Hills / Expat Travel Insurance
We have enjoyed a successful relationship with Citybond for a number of years now; the product has so much scope in terms of trip options and medical conditions covered.

Insurance Choice
Having spent the past decade working with Citybond to provide our clients with travel insurance, we are very happy with the product, the pricing and the service that we are given, both for underwriting and claims handling. We think that Citybond really do understand the needs of their intermediaries and provide for them.

Capurro Insurance &
Investments Ltd
We have been lucky to be supported by Citybond for over 10 years and it is always great to see so many individual team members there getting involved with supporting us too! Thank you and keep up the good work guys!

Michelle Barnes, Events Fundraiser at the Family Holiday Association
We have been fortunate enough to work with Citybond since 2012. Not only are their products easy to use but their pricing structure and cover levels are some of the best available on the market.

Dave Ryan, Travel Manager,
Lifesure Group Limited

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Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:

have no other pre-existing medical conditions which are not listed below

are not awaiting surgery for the condition

have been fully discharged from any post-operative follow-up

Abnormal Smear Test
Achilles Tendon Injury
Acne
Acronyx
Adenoids
ADHD
Age Spots
Allergic Rhinitis
Allergies (not requiring prescriptive treatment/no hospital admissions)
Alopecia
Anal Fistula
Appendectomy
Arthritis (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Arthromyalgia (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Astigmatism
Athlete's Foot
Attention Deficit Hyperactivity Disorder
Benign Breast Lump
Benign Prostatic Enlargement
Bladder Cystitis (fully recovered/no hospital admissions)
Bladder Infection (fully recovered/no hospital admissions)
Bladder Muscle Spasms/Incontinence (no infections)
Blepharitis
Blindness
Blocked Tear Ducts
Breast Cyst
Breast Enlargement
Breast Fibroadenoma
Breast Reduction
Broken Bone (not head or spine/no longer in plaster)
Bunion
Bursitis
Caesarean Section
Candidiasis - Oral
Carpal Tunnel Syndrome
Cartilage Injury
Cataracts
Cervical Erosion
Cervicitis
Chalazion
Chest Infection (fully recovered/no further treatment)
Chicken Pox (fully recovered)
Cholecystectomy
Chronic Fatigue Syndrome (if the only symptom is fatigue)
Circumcision
Club Foot
Coeliac Disease
Cold Sore
Common Cold
Conjunctivitis
Constipation
Corneal Graft
Corns
Cosmetic Surgery
Croup (fully recovered with no residuals)
Cuts & Abrasions (not self-inflicted)
Cyst - Breast
Cyst - Testicular
Cystitis (fully recovered/no hospital admissions)
Cystocele (fully recovered/no hospital admissions)
D & C
Dacryocystitis
Deaf Mutism
Deafness
Dental Surgery
Dermatitis (no hospital admissions or consultations)
Deviated Nasal Septum
Diarrhoea &/or Vomiting (resolved)
Dilation & Curettage
Dislocated Hip
Dislocation
Down's Syndrome (no associated condition e.g. congenital heart disease/epilepsy/gastrointestinal abnormality)
Dry Eye Syndrome
Dupuytren’s Contracture
Dwarfism
Dyslexia (provided not resulting from trauma or injury to the brain)
Dyspepsia
Ear Infection (resolved - must be all clear prior to travel if flying)
Eczema (no hospital admissions or consultations)
Endocervical Polyp
Endocervicitis
Endometrial Polyp
Enlarged Prostate
Enuresis
Epididymitis
Epiphora
Epispadias
Epistaxis
Erectile Dysfunction
Erythema Multiform (no hospital admissions)
Erythema Nodosum (no hospital admissions)
Essential Tremor
Excess Acid
Excessive Sweating
Facial Neuritis
Favus
Femoral Hernia
Fibroadenoma
Fibroid - Uterine
Fibromyalgia
Fibromyositis
Fibrositis
Fistula-in-Ano
Food Poisoning (resolved)
Fragile Bones (no vertebral/backbone fractures)
Freiberg's Disease
Frozen Shoulder
Fungal Nail Infection
Gall Bladder Removal
Ganglion
Gastric Reflux
Gastro-oesophageal Reflux
Gastroenteritis (resolved)
German Measles (fully recovered/no complications)
Gingivitis
Glandular Fever (full recovery made)
Glaucoma
Glue Ear (resolved - must be all clear prior to travel if flying)
Goitre
Gout
Grave's Disease
Grommets (inserted for Glue Ear)
Gum Disease
Gynaecomastia
Haematoma
Haemorrhoidectomy
Haemorrhoids
Hallux Valgus
Hammer Toe
Hashimoto’s Thyroiditis
Hay Fever
Head Lice
Hernia (not Hiatus)
Herpes Simplex
Herpes Zoster
High Cholesterol (1 med only/not inherited form/0 cigs for 1yr)
Hives
Hormone Replacement Therapy
Housemaid's Knee
HRT
Hydrocele - Testicle
Hypercholesterolaemia (1 med only/not inherited form/0 cigs for 1yr)
Hyperhidrosis
Hypospadias
Hypotension (not associated with any underlying condition)
Hypothyroidism
Hysterectomy (provided no malignancy)
Ichthyosis Simplex
Impetigo
Impotence
Incontinence - Bladder (no infections)
Indigestion
Influenza
Ingrowing Toenail
Inguinal Hernia
Insomnia
Intercostal Neuralgia
Intertrigo
Iron Deficiency Anaemia (no blood transfusions)
Joint Pain (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Joint Replacement (non-arthritic/non-hip/no subsequent arthritis)
Joint Resurfacing (non-arthritic/non-hip/no subsequent arthritis)
Juvenile Arthritis (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Juvenile Epiphysitis
Keratoconus
Kienbock's Disease
Knee Injury (collateral/cruciate ligaments)
Knee Replacement (no subsequent arthritis)
Kohlers Disease
Labyrinthitis
Laryngitis
Lazy Eye
Learning Difficulties
Leptothrix
Leucoderma
Lichen Planus
Ligament Injury (not back-related)
Lipoma
Liver Spots
Low Blood Pressure (not associated with any underlying condition)
Macular Degeneration
Mastitis
Mastoidectomy (resolved - must be all clear prior to travel if flying)
ME (if the only symptom is fatigue)
Measles (fully recovered/no complications)
Meibomian Cyst
Meniere’s Disease
Menopause
Menorrhagia
Migraine (provided this is a definite diagnosis & no ongoing investigations)
Miscarriage
Mole
Molluscum Contagiosum
Muscular Injury (not back-related)
Muscular Rheumatism
Myalgia
Myalgic Encephalomyelitis (if the only symptom is fatigue)
Myxoedema
Nasal Infection
Nasal Polyp
Nettle Rash
Neuralgia
Neuritis
Nosebleed
Nut Allergy (no hospital admissions)
Nystagmus
Osgood-schlatter's Disease
Osteoarthritis (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Osteochondritis
Osteopaenia (no vertebral/backbone fractures)
Osteoporosis (no vertebral/backbone fractures)
Otosclerosis
Parametritis
Pediculosis
Pelvic Inflammatory Disease
Pharyngitis
Photodermatosis
Piles
Pityriasis Rosea
PMT - Premenstrual Tension
Polymorphic Light Eruption
Post Viral Fatigue Syndrome (if the only symptom is fatigue)
Pregnancy (provided no complications )
Premenstrual Syndrome
Prickly Heat
Prolapsed Uterus
Pruritis
Psoriasis (no hospital admissions or consultations)
Psoriatic Arthritis (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Reflux Oesophagitis
Reiter's Syndrome (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Repetitive Strain Injury
Restless Leg Syndrome (provided no underlying disease e.g. peripheral vascular disease/no associated stress or anxiety)
Retinal Detachment (provided not due to any underlying disorder/disease)
Retinitis Pigmentosa
Rheumatism (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Rheumatoid Arthritis (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Rhinitis - Allergic
Rosacea
Royal Free Disease (if the only symptom is fatigue)
Ruptured Tendons
Salpingitis
Salpingo-oophoritis
Scabies
Scalp Ringworm
Scheuermann's Disease
Sebaceous Cyst
Shingles
Shoulder Injury
Sinusitis
Sjogren’s Syndrome
Skin Ringworm
Sore Throat
Sprain
Squint
Stigmatism
Stills Disease (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Stomach Bug (resolved)
Strabismus
Stress Incontinence
Synovial Inflammation (non-back/no admission 1yr/not waiting surgery/0-2 meds/stick or frame only/no lung probs)
Synovitis
Talipes
Tear Duct Stone
Tendon Injury
Tennis Elbow
Tenosynovitis
Termination of Pregnancy
Testicular Cyst
Testicular Epididymitis
Testicular Hydrocele
Testicular Torsion
Testicular Varicocele
Thinning Bones (no vertebral/backbone fractures)
Throat Infection
Thrush
Thyroid Deficiency
Tinea Capitis
Tinea Corporis
Tinea Pedis
Tinnitus
Tonsillitis
Tooth Extraction
Toothache
Torn Ligament
Torticollis
Trichomycosis
Trigeminal Neuralgia
Turner's Syndrome
Twisted Testicle
Umbilical Hernia
Underactive Thyroid
Undescended Testicle
Urethritis (fully recovered/no hospital admissions)
Urticaria
Uterine Polyp
Uterine Prolapse
Varicocele
Varicose Veins (legs only/no ulcers or cellulitis/GP must confirm fit to travel)
Vasectomy
Verruca
Visual Impairment
Vitiligo
Wart (benign/non-genital)
Watery Eyes
Womb Prolapse
Wry Neck

Special Terms

In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.

• Arthritis (Arthromyalgia, Joint Pains, Juvenile Arthritis, Osteoarthritis, Psoriatic Arthritis, Reiter's Syndrome, Rheumatism, Rheumatoid Arthritis, Still's Disease, Synovial Inflammation):

• There must have been NO hospital admissions within the last 12 months.

• No more than 2 medications.

• No mobility aids (other than walking stick or frame).

• Must NOT be awaiting surgery.

• Must have NO lung problems.

• Down's Syndrome:

• There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

• Hypercholesterolaemia (High Cholesterol):

• No more than 1 medication.

• Must NOT be the inherited form.

• Must have been a non-smoker for at least 12 months.

• Hypotension (Low Blood Pressure):

• Must NOT be associated with any underlying condition.

• Osteoporosis (Osteopaenia, Fragile Bones, Thinning Bones):

• There must have been NO vertebral (backbone) fractures

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