This notice will inform you about our policies and procedures concerning the personal information about you that we collect, maintain and disclose in connection with the insurance policies issued using this website.

Information We May Provide to Others
We may disclose information about our applicants, customers and former customers as permitted or required by law in conjunction with our normal insurance operations, such as:

• the processing of an insurance claim;
• in connection with a legal proceeding;
• requests from government agencies which conduct examinations of our procedures.

Security of Personal Information
Access to the information you submit is limited to those employees who have legitimate business needs for such information with respect to the insurance policies you issue. We maintain physical, procedural and electronic safeguards to protect the privacy and confidentiality of nonpublic personal information.

Data Protection
We collect and maintain personal information about insured persons in order to carry out our functions as a provider of travel insurance products. All personal information that is submitted is treated with the utmost confidentiality and with appropriate levels of security.

This information is used to manage the issuance of an insurance policy, including underwriting and claims handling, and may be stored as computer records and/or paper files to assist us to complete transactions, or follow up discrepancies, complaints or queries. Details may also be submitted to regulatory authorities and auditors. Unless otherwise instructed, we may use personal data for commercial purposes.

Internet Data Transfer
Our website does not contain any hidden codes or applications designed to obtain any kind of information about you from your computer, apart from what is required to establish a connection and transfer content between our website and your computer.

Our host servers do obtain information about the number of connections to it. This data may contain details such as your IP address, the kind of operating system you are using and the version of your internet browser. This information is used only for the purposes of analysing the traffic to the website. It does not contain any kind of data about you which may be classified as personal or private.

Cookies
Our website uses "cookies" to track visitor navigation. "Cookies" are small text files stored on your computer which identify it to our website. Cookies do not contain viruses, and the cookies stored on your computer by the Citybond Suretravel website do not contain any kind of personal, private or sensitive information. They are used simply to track navigation and remember data and preferences submitted by you. Cookies can be disabled on your browser, though this may hamper your ability to effectively obtain a quote and issue a policy using our website.

Email
Although we exercise extreme care and attention, we do not guarantee the security of emails sent through standard web forms or non-secure connections and protocols. We accept no liability for loss or theft of any sensitive data submitted through these media and do not recommend the transfer of sensitive data via these methods.

Sensitive Data
Any sensitive data supplied by you in order to purchase an insurance policy such as dates of birth or health details will be used only for the purpose specified at the time of submitting this data.
We reserve the right to provide this information when we are legally obliged to by official bodies such as the Police, the Courts or other organisations investigating insurance fraud.

Call monitoring
We may monitor and record telephone calls in order to improve our service to you and to prevent and detect fraud.

Transaction Security
We utilise the strongest available security systems to protect any financial transactions carried out on our website. Information such as credit card details are automatically protected using a Secure Socket Layer (SSL) between your computer and ours. SSL prevents impersonation. Click on the padlock symbol at the bottom of the screen to reveal our registration certificate issued by Thawte, a leading internet security company. SSL also encrypts data from the time it leaves your computer until it reaches us, so there is almost no chance of your details being stolen or hijacked as they travel over the internet.

We do not however guarantee the security of your personal information when processed through the site and the internet and we cannot accept liability for loss or theft of personal details when processed on the site and/or over the internet.