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Travel disruption due to volcanic ash cloud (20.04.10)

This summary covers some general rules for passengers who bought insurance cover prior to 15.04.10.

For customers who are currently stranded abroad
  • Your policy will be automatically extended until you can return home.
  • No cover can be provided for additional accommodation or transport costs incurred abroad in connection with this event.
  • Please speak to your airline, tour operator or travel agent who may be responsible for some or all of your costs or can provide alternative arrangements.
For customers who have not yet travelled
  • Please contact your tour operator, airline or travel agent who may be able to rearrange your trip for a later date.
  • If your trip dates change, we will transfer your insurance to the new dates at no additional cost.
  • If there is a change of destination, duration or your state of health, you may have to pay extra to cover your new trip.
volcano
There is no cover for cancellation of your trip, any travel delay or missed departure due to the volcanic cloud. Our insurers have confirmed that the disruption caused by this event is not deemed ‘adverse weather’.

The only natural disaster cover that we have under our policies refers to the cancellation and curtailment sections which embrace:

‘A government directive prohibiting all travel to, or recommending evacuation from, the country or area you were planning to visit or were staying in, as a result of natural disasters (such as earthquakes, fires, tsunamis, landslides, floods, hurricanes or epidemic(s) / pandemic(s).’

As no government body is recommending against travel to or evacuation from a specific country or area as a result of the disaster, there is no cover for this specified event.

We are liaising with our insurers and if there are any changes, an update will be posted.

For specific claim enquiries, depending on your individual policies, please refer to:

          Europ Assistance      www.eaclaims.co.uk/ctb

for policies purchased before or on 31st December 2009

 

          AXA                       Tel no: 0203 285 7048

for policies purchased on or after 1st January 2010

 

            Mondial Assistance              Tel no: 0208 8603 9958

All our claims are handled by our Insurers and therefore claim enquiries must be directed to them.

Helpful Information

Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up

Special Terms
In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.

•Arthritis (Juvenile, Osteoarthritis, Rheumatoid or Psoriatic Arthritis, Reiter's Syndrome, Rheumatism):
 • There must have been NO hospital admissions within the last 12 months.
 • Must NOT affect the back more than any other area of the body.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

•Asthma (Wheezing):
 • There must have been NO hospital admissions EVER.
 • Must have been diagnosed prior to age 50.
 • Must be controlled with no more than 2 medications (NO nebuliser, No home oxygen).
 • Must have been a non-smoker for at least 12 months.
 • Must be able to walk 200 yards on the flat without becoming short of breath.

•Diabetes Mellitus (Sugar Diabetes):
 • Type 2 (Non-Insulin-Dependent Diabetes Mellitus) only.
 • Controlled by diet alone or by no more than 1 medication (no insulin).
 • There must have been NO hospital admissions or diabetic complications ever.
 • Must have been a non-smoker for at least 12 months.

•Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

•Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

•Hypertension (High Blood Pressure, White Coat Syndrome):
 • No more than 2 medications.
 • There must have been no change in treatment within last 6 months.
 • Must have been a non-smoker for at least 12 months.

•Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

•Osteoporosis (Osteopaenia, Fragile Bones):
 • There must have been NO vertebral (backbone) fractures
Citybond Suretravel is a division of Citybond Holdings plc, 109 Elmers End Road, Beckenham, Kent BR3 4SY.
Registered in Cardiff No. 1478367. Authorised & Regulated by the Financial Services Authority.