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Terms & Conditions

These terms and conditions set out how the Citybond Suretravel website (the "Website") can be used and users agree to be bound by them.


In these terms and conditions, "we" and "us" means Citybond Suretravel, a division of Citybond Holdings plc (company number 1478367) whose registered address is 109 Elmers End Road, Beckenham, Kent, England, BR3 4SY.

  1. Access to the Website and content

    We will aim to allow uninterrupted access to the Website, but it may be suspended, restricted or terminated at any time.

    We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time.

    We assume no responsibility for the content or services of any other websites to or from which the Website may have links.

    Our list of Supported Operation System and Browsers is below:

    Operating SystemsBrowsers
    PC (Windows 7 or later) IE 7 and above (including Edge), latest version of Firefox & Chrome.
    MAC Latest version of Safari
    iPhones & iPads Latest version of Safari
    Android devices  Latest version of the default browser on Samsung devices. We regularly test our websites on Samsung 7 inch Tablets, Galaxy Note and Samsung Galaxy.  
    These devices are regularly updated with the latest software before testing commences.

    On a PC the lowest resolution we support is 1024x768.

    Whilst every care is taken to fix bugs reported, we are not liable for browser related errors and user operational errors.

  2. Our services

    We grant you a non-exclusive, revocable, non-transferable licence to use the software and systems that run this Website in order to obtain quotes for and purchase travel insurance and access related services.

    We offer a wide range of insurance products and insurance-related services through the Website. You are entirely responsible for deciding whether or not to purchase any of these products or services. Whilst the Website may offer helpful information on general insurance matters it does not seek to advise you on which particular products and services to purchase or any particular organisation to purchase them from. Nor shall anything be deemed to constitute financial advice; all material is for general information purposes only. You should review the specific terms that apply to any particular product or service before buying. If you are unsure whether an insurance product or service offered by the Website is suitable for your needs or specific requirements, please contact us, the relevant supplier or seek independent professional advice before making a purchase.

    Discounts cannot be used in conjunction with any other offer, promotion, or discount voucher and apply to new purchases only.

  3. Automatic renewals for annual multi trip policies

    To ensure you have continuous cover all our annual policies follow an automatic renewal process. We will write to you at least 3 weeks before your policy is due to expire and tell you about the new premium, including any Loyalty Discount and any changes to the policy terms and conditions. If you are happy with the renewal information, you do not need to contact us as we will automatically collect your premium and renew your policy. If you wish to make changes or opt-out from our automatic renewal process, please contact us by email on or by calling 0333 207 0506 in advance of the selected renewal date.

  4. Intellectual Property

    All intellectual property rights (including copyright) in the Website, together with all design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belong to us or our licensors. All rights are reserved. No material may be reproduced or redistributed without our prior written permission. You may, however, retain a single copy of material for your own non-commercial offline viewing in connection with a product or service purchased from the Website.

    All rights in Citybond Suretravel are owned by Citybond Holdings plc. Other product and company names mentioned on the Website are the trademarks or registered trademarks of their respective owners.

    You retain ownership of any non-personal data you submit to the Website but you grant us a worldwide, royalty-free, non-terminable licence to collect, use and distribute such non-personal data in any manner.

  5. Data security and protection

    We are committed to protecting your privacy and the security of your personal data as set out in our Privacy Policy.

  6. Exclusions of liability

    We use reasonable endeavours to ensure that the data on the Website is accurate and undertake to correct any errors or omissions on being notified of them. However, we do not guarantee that the Website will be fault-free and we do not accept liability for any errors or omissions, other than as provided for in law.

    We do not monitor, verify or endorse information submitted by any third party suppliers for inclusion on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties, terms and representations (whether express or implied) as to the accuracy of any information contained on the Website.

    We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology, though we will take reasonable endeavours against this.

    Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law.

    Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud, or excludes or limits our duties or any liability under the Financial Services and Markets Act 2000, as amended, ("FSMA") or any conduct of business rules developed pursuant to FSMA.

    Subject to liability which we accept above: (a) our aggregate liability to you arising out of or in connection with this agreement or use of the Website shall not exceed £100; and (b) we shall not be liable in contract, tort or otherwise howsoever arising out of or in connection with this agreement or use of the Website for any losses not directly associated with such*, loss of profits, data, revenue, business opportunity, anticipated savings, goodwill or reputation.

    * For losses that were not foreseeable to both parties when the contract was made or caused by a breach by a supplier.

    These clauses do not affect your statutory rights.

    Regardless of whether you access any reviews about the products and services offered here on a third party’s site or read a user review on our site, the views expressed therein do not represent the views of Citybond Holdings plc or any of its associated companies and we are not responsible for the accuracy of any such views or expressions.

  7. Advertisements

    The advertisements that you see displayed on the Website may be delivered on our behalf by a third-party advertising company who may place or recognize a unique "cookie" on your browser. This cookie does not collect personal data about you nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by this company, please click here.

  8. Your obligations

    You will take all reasonable precautions to ensure that any data you submit to the Website is free from viruses or anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.

  9. Payment & Security

    Full payment for products and services on the Website should be made at the time of booking and payment methods other than those stated on the Website will not be accepted. We reserve the right to charge you for any handling fees arising in respect of your booking. You will be informed of such charges before they are incurred.

    All transactions made through the Website are protected by Secure Socket Layer technology which uses a secure server with advanced encryption algorithms to ensure your details are safe during transmission.

  10. Termination

    We may terminate or suspend your access to the Website and the services within at any time. All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

  11. General

    The Website is for your non-commercial, personal use only and must not be used for the purposes of business operations. For clarification, the booking of insurance for business trips is acceptable.

    If any provision of this agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed removed and where relevant the validity and enforceability of the remaining provisions of this agreement shall not be affected.

    If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights or the same type of right on a later occasion.

    We may modify these terms and conditions at any time. Your continued use of the Website signifies your acceptance of such modifications. We may assign or transfer our rights under this agreement due to a re-organisation of trade or share sale, or to any company in the Citybond Holdings plc group of companies for our convenience.

    No term of this agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

    These terms and conditions are governed by and construed according to English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which each party submits.

Helpful Information

Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up

Special Terms

In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.

Arthritis (Juvenile, Osteoarthritis, Rheumatoid or Psoriatic Arthritis, Reiter's Syndrome, Rheumatism, Synovial Inflammation):
 • There must have been NO hospital admissions within the last 12 months.
 • Must NOT affect the back more than any other area of the body.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

Asthma (Wheezing):
 • There must have been NO hospital admissions EVER.
 • Must have been diagnosed prior to age 50.
 • Must be controlled with no more than 2 medications (NO nebuliser, No home oxygen).
 • Must have been a non-smoker for at least 12 months.
 • Must be able to walk 200 yards on the flat without becoming short of breath.

Diabetes Mellitus (Sugar Diabetes):
 • Type 2 (Non-Insulin-Dependent Diabetes Mellitus) only.
 • Controlled by diet alone or by no more than 1 medication (no insulin).
 • There must have been NO hospital admissions or diabetic complications ever.
 • Must have been a non-smoker for at least 12 months.

Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

Hypertension (High Blood Pressure, White Coat Syndrome, Controlled Blood Pressure):
 • No more than 2 medications.
 • There must have been no change in treatment within last 6 months.
 • Must have been a non-smoker for at least 12 months.

Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

Osteoporosis (Osteopaenia, Fragile Bones):
 • There must have been NO vertebral (backbone) fractures

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