ClaimsMaking a claim on your return home
First, check your policy schedule and the appropriate section of your policy to make sure that what you are claiming for is covered.
Note: Use of the European Health Insurance Card (EHIC) will remove the policy excess in the event of requiring medical assistance abroad or when submitting a medical expenses claim.
To obtain a claim form:
For policies issued from 1st January 2012:
- Please telephone the claims company on 0844 888 5044 or visit
For policies issued before 1st January 2012:
Please telephone the claims department on 0844 579 6807.
All claims must be notified within 31 days of your return by completing the relevant claim form and enclosing any original documentation, where applicable. Please refer to the relevant section of your policy for specific conditions and details of the supporting evidence.
It is advisable to retain copies of all documents when submitting your claim form.
For full details of the claims process, please refer to your policy document.
We do not handle claims or claims queries relating to Citybond Suretravel policies, these are exclusively handled by our insurers.
Citybond Suretravel is a division of Citybond Holdings plc, 109 Elmers End Road, Beckenham, Kent BR3 4SY.
Registered in Cardiff No. 1478367. Authorised & Regulated by the Financial Services Authority.