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Development

We subscribe to the belief that training and development contributes to a highly motivated and professional workforce and one that will provide our customers with both excellent product knowledge and a fast and friendly service.

Our training is delivered as part of our in-house training program, the Citybond Academy, which has been accredited by the Institute of Travel & Tourism (ITT)

 

The programme develops staff enabling them to carry out their work effectively and is dedicated to delivering customer-focused training to all employees in the company to ensure that an outstanding quality of service is provided to our customers.

 

In our endless pursuit of excellence, we also encourage all employees to take part in career development courses, with a large percentage of our staff studying for NVQs in Financial Services, approved by The Financial Services Skills Council and Chartered Insurance Institute (CII).

Areas covered include:

  • Extensive induction programme including both on-the-job and classroom based learning.
  • In-house training programme which provides staff with the opportunity to develop existing knowledge and gain new skills.
  • Ongoing learning and development opportunities including, where these can be seen to provide a clear business benefit and improve individual performance, financial assistance towards the achievement of professional qualifications.
  • Annual performance appraisal to review past performance and identify training needs and objectives for the forthcoming year.

 

Investor in People

Helpful Information

Accepted conditions

The following medical conditions are automatically covered and you do not need to tell us about them, as long as you:
  1. have no other pre-existing medical conditions which are not listed below
  2. are not awaiting surgery for the condition
  3. have been fully discharged from any post-operative follow-up

Special Terms
In addition to any Medical Condition on the list above, you may be automatically accepted for cover, provided You do not have more than ONE of the following Medical Conditions or ANY other Pre-existing Medical Condition.

•Arthritis (Juvenile, Osteoarthritis, Rheumatoid or Psoriatic Arthritis, Reiter's Syndrome, Rheumatism):
 • There must have been NO hospital admissions within the last 12 months.
 • Must NOT affect the back more than any other area of the body.
 • No more than 2 medications.
 • No mobility aids (other than walking stick or frame).
 • Must NOT be awaiting surgery.
 • Must have NO lung problems.

•Asthma (Wheezing):
 • There must have been NO hospital admissions EVER.
 • Must have been diagnosed prior to age 50.
 • Must be controlled with no more than 2 medications (NO nebuliser, No home oxygen).
 • Must have been a non-smoker for at least 12 months.
 • Must be able to walk 200 yards on the flat without becoming short of breath.

•Diabetes Mellitus (Sugar Diabetes):
 • Type 2 (Non-Insulin-Dependent Diabetes Mellitus) only.
 • Controlled by diet alone or by no more than 1 medication (no insulin).
 • There must have been NO hospital admissions or diabetic complications ever.
 • Must have been a non-smoker for at least 12 months.

•Down's Syndrome:
 • There must be NO associated conditions or complications (e.g. congenital heart disease, epilepsy, gastrointestinal abnormalities)

•Hypercholesterolaemia (High Cholesterol):
 • No more than 1 medication.
 • Must NOT be the inherited form.
 • Must have been a non-smoker for at least 12 months.

•Hypertension (High Blood Pressure, White Coat Syndrome):
 • No more than 2 medications.
 • There must have been no change in treatment within last 6 months.
 • Must have been a non-smoker for at least 12 months.

•Hypotension (Low Blood Pressure):
 • Must NOT be associated with any underlying condition.

•Osteoporosis (Osteopaenia, Fragile Bones):
 • There must have been NO vertebral (backbone) fractures
Citybond Suretravel is a division of Citybond Holdings plc, 109 Elmers End Road, Beckenham, Kent BR3 4SY.
Registered in Cardiff No. 1478367. Authorised & Regulated by the Financial Services Authority.